Sharifi Moghaddam, Behrouz, Abrisham Rashidzadeh Davan, Morteza Musakhani, and Daryush Gholamzadeh. “Effectiveness of EFQM Model Implementation: A Survey on Iranian Automotive After Sale Services Companies”. Brazilian Journal of Operations & Production Management 14, no. 2 (July 23, 2017): 153–164. Accessed May 1, 2025. https://www.bjopm.org.br/bjopm/article/view/V14N2A3.