SILVA, Wesley Douglas Oliveira; FONTANA, Marcele Elisa. Survey and analysis the critical success factors in the reverse flow inventory management process for returnable packaging. Brazilian Journal of Operations & Production Management, [S. l.], v. 17, n. 1, p. 1–14, 2020. DOI: 10.14488/BJOPM.2020.003. Disponível em: https://www.bjopm.org.br/bjopm/article/view/761. Acesso em: 15 feb. 2026.