BESSER FREITAG, Alberto Eduardo; SANTOS, Juliana das Chagas; REIS, Augusto da Cunha. Lean Office and digital transformation: a case study in a services company. Brazilian Journal of Operations & Production Management, [S. l.], v. 15, n. 4, p. 588–594, 2018. DOI: 10.14488/BJOPM.2018.v15.n4.a12. Disponível em: https://www.bjopm.org.br/bjopm/article/view/579. Acesso em: 15 feb. 2026.